Refund and Returns Policy

Our products are non-refundable and can not be returned.

Edernet ensures that all products are safely and cautiously packaged. Furthermore, Edernet partners with premium shipment firms to transport the products securely.

In certain situation and to be eligible for a possible return, please contact us by email:

To go through your return request, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted

Strict non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Once your return request has been submitted, we will send you an email to notify you that we have received the email. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be given in the form of discounts on products purchased (give through coupons or any similar form).

We only consider a possible refund in form of discount if items are defective or damaged upon receiving them and if so further investigation will take place.

Contact us at for questions related to refunds and returns